You may request a return or exchange within 30 days of receiving your order.

To start a return, contact support@eegoread.com with your order number, reason for return, and photos or videos where applicable.

Products should be returned with all original accessories and packaging whenever possible. All returned products are inspected before a refund is approved.

A full refund may be available for manufacturing defects, incorrect items, unopened products, or opened products returned in like-new condition with all original packaging and accessories.

Products showing scratches, visible wear, missing packaging, or missing accessories may be subject to a restocking or depreciation deduction of up to 20%, where permitted by applicable law.

Unopened returns are not subject to a restocking fee.

Please do not send your product back to the original shipping address shown on your package. Our support team will provide the authorized return address.

Quality-Related Issues
For eligible quality issues reported within 30 days of delivery, EEGOREAD will cover the applicable return and replacement shipping costs.

Change-of-Mind Returns
For returns unrelated to a product defect or fulfillment error, the customer is responsible for return shipping and any applicable international shipping, customs, or clearance costs.

EEGOREAD does not currently provide prepaid return labels unless otherwise arranged by our support team.

Please use a trackable shipping service and retain your tracking information until your return has been completed.

If you receive an incorrect or defective product, contact support@eegoread.com within 30 days of delivery.

Once approved, EEGOREAD will arrange an eligible replacement at no additional product cost.

For exchanges unrelated to a defect or fulfillment error, return shipping costs are the responsibility of the customer.

Replacement products do not restart or extend the original warranty period, except where required by applicable law.

Once your return arrives at our designated return location, inspection and processing typically take 4–8 business days.

Once approved, your refund will be issued to your original payment method within 7 business days.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

EEGOREAD cannot guarantee receipt of return packages lost during return transit, so please use a trackable shipping service and retain your shipping receipt.

If you need to cancel an order, contact support@eegoread.com as soon as possible. Orders can only be cancelled before they have been processed or shipped.

Once an order has shipped, you may request a return after delivery in accordance with this policy.

If delivery is unsuccessful due to incorrect or incomplete address information, recipient unavailability, refusal of the package, or refusal to pay applicable customs duties or import taxes, applicable shipping costs and, where permitted by law, an appropriate restocking fee may be deducted from any eligible refund.

If delivery fails due to circumstances outside your reasonable control, please contact our support team for assistance.